Frequently Asked Questions
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- Frequently Asked Questions
Credit & Collection
- Are the Accessory Catalogues available from KIA?
- What mode of payment do you accept?
- What are the sales terms and conditions for Saudis to buy a car?
- What are the sales terms and conditions for non-Saudi residents to buy a car?
- Do you require a guarantor in the case of lease (rental that ends with ownership of the vehicle)?
- What do I do if I desired to return the car after the purchase is done?
- Do you have the “abdication” mechanism (the ability to give up to another client) within your polices?
- Can I delegate a friend or a relative?
- Can I register my son’s name as a user in “Tam” program so he can be responsible for his traffic tickets?
- What is the update mechanism for “Semah” system?
- When are my data updated in “Semah” if my status was set as an outstanding payment?
- What do I do if I desired to settle the remaining cost of the car and transfer the ownership?
- What should I do in the case of insurance renewal?
- What is needed to renew the registration (car title / car registration)?
Customer Care
- How do I contact for parts inquiry?
- How do I know if any of my parts are on backorder or discontinued?
- What makes Genuine KIA Accessories so special?
- Can I buy KIA parts and accessories online?
- What is the delivery status for my parts order?
- Why Genuine KIA Parts?
- Why we should use only Genuine KIA Parts?
- I've got something to say to Aljabr Automotive, who do I write to?
- How can i contact Customer Relations department?
- Why do you have a Call Centre?
- Can I just leave a complaint and not tell you my name or other details to protect my anonymity?
Services
- What does” KIA” stand for?
- Where do “KIA” manufacture their cars?
- What does sponsorship mean and how can our clients maintain their sponsorships?
- Does new car warranty includes the tires?
- What does the function of coolant liquid and why should it be changed?
- Is there a certain driven distance that requires changing the breaks?
- Is it necessary to change the timing belt in the vehicles that contain timing belt?
